Discovery & Access

The Discovery & Access (D&A) team works to connect users with resources and services. Its role within the Library is to provide both online and in-person services to you, our users. This includes circulation and interlibrary services, user experience design, library website development and management, and E-Learning & Reserves. The D&A team is dedicated to improving the total user experience and ensuring optimal accessibility of resources and services.

AskUs

This team assists and instructs users in finding information, recommending sources for research, suggesting research strategies and helping users navigate a wide array of electronic and print resources using a range of in-person, on phone, chat, IM, and one-on-one consultations.

Circulation, ILL, & Annex

This team is responsible for ensuring that you have easy access to the resources you need to complete your research and assignments. Services include: circulation, patron account management, reserves, and interlibrary loan services.

E-Learning & Reserves

This team manages the front-end details of delivering course reserves to students.

Library Accessibility Services

The Library Accessibility Services team is responsible for ensuring all users have equitable access to our Library and Learning Commons services and resources. This team also provides assistance with adaptive software and hardware to assist students, staff, and faculty.

User Experience

The User Experience Team improves the user's experience by evaluating services based on user behaviours, expectations, and needs.

Web Team

This team is responsible for the Library’s web presence. It designs, develops, publishes, and maintains the Library website by following AODA, Library, and University guidelines. This team is also responsible for the customisation and configuration of many of our web-based applications, such as Primo.

Discovery & Access Staff

General Library Enquiries? Get in touch.
Looking for someone specific? See our staff list below.

List of staff who work in Discovery & Access
First Name Last Namesort descending Title
Doug Horne Discovery & Access, Interim Head
Daniel Irvine Library Assistant, TUG Annex
Heather Martin Copyright Officer & Manager, E-Learning & Reserves
Suyen Martinez De Ocon Library Assistant, Access Services
Lorilyn McKenzie E-Learning & Reserves Coordinator
Juliene McLaughlin Discovery & Access Librarian
Robert McMullen Library Assistant, Access Services