University of Guelph Library
We assist and instruct users in finding information, recommending sources for research, suggesting research strategies and helping users navigate a wide array of electronic and print resources using a range of in-person, on phone, chat, IM, and one-on-one consultations.
Who We Are
We
- Are knowledgeable, skilled staff who are client focused, team oriented, and committed to excellence in service.
- Receive ongoing training to maintain and improve our skills in order to meet the ever changing needs of the information world and our users.
- Listen to our users and deliver courteous, patient, and unbiased assistance and directions with their research and information needs.
- Guide users to appropriate resources. This includes appropriate referrals.
- Instruct information retrieval and evaluation skills to individual users (information literacy).
- Are knowledgeable of the library's resources.
Principles We Adhere To
We
- Strive to enable our users to become more independent when approaching their current and future information needs.
- Promote intellectual and academic freedom.
- Uphold the principles of privacy and confidentiality.
Service Quality
The UG Ask Us! Service is committed to providing exceptional service. We value our users.
In our interactions with you, we will:
- greet you and give you our full attention
- listen to your needs
- be helpful and courteous
- respect your privacy and confidentiality
- provide informed and knowledgeable assistance; when unable to help, we will be honest, suggest alternatives and/or refer you to a specialist
- keep you informed of the actions we are taking or the status of your request
- acknowledge users who are waiting for assistance and try to avoid long lines or delays
- keep service areas organized and neat
- verify that your needs have been met
- offer you an opportunity to provide feedback so that we can continually assess our policies and procedures for continuing improvements.
How are we doing?
We want to provide the best service possible and welcome your feedback. If you want to comment on our service or suggest improvements, please complete our Service Feedback form.
Need additional assistance?
Contact:
Amanda Etches-Johnson
Head, Discovery & Access
519-824-4120 ext. 54219
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Contact
Head, Discovery & Access
Amanda Etches-Johnson
