University of Guelph Library
What To Do if You Can't Log In
Faculty, Staff &Students
- Test and validate your barcode
For the fastest possible resolution, visit the Library circulation desk to report the problem (bring your university photoID card).
Alumni & Community Borrowers
- Due to licensing restrictions imposed by online publishers, alumni and community borrowers are not permitted to use electronic resources such as e-journals and databases outside of the physical Library. You will not be able to sign in to this site. Read more about alumni/community access.
All Borrowers
- Cookies
Ensure that cookies are enabled in your browser. - Third-party Web sites
You're at a for a journal or some other online resource. When you try to get an article, you are asked to sign on at the vendor's Web site, but you can't get in. - Off-campus Sign In
Sign in before you try to visit a vendor's site. The site will recognize your status and will let you see articles without requiring you to sign on.
Tip: when you are off-campus, watch the sign on indicator in the orange bar at the top of this Web page. It will tell you whether or not you are signed on.
Is it Something Else?
If your problem isn't described here, or if the suggestions above don't resolve it, please tell us about it, in as much detailas possible so that we can help.