While our building remains closed, we can support you online. Learn about our new curbside pick-up and mail delivery service.

User Experience Team

User Experience Team

We want your library experiences to be valuable ones. We are constantly asking questions and looking for ways to improve the library’s website, facilities, collections, and services.

  • How can we make it easier for you to access books and articles on our website?
  • How can we make the library more comfortable and conducive to your learning and research?
  • How can we improve our services to make them more relevant and useful to you?

Sign Up to Participate in a Library Study

You can help us improve the library or library website by participating in one of our upcoming studies. Our studies are short, fun, and flexible to fit your schedule. We offer small incentives to thank you for your participation.

Interested in helping out? Sign up for an upcoming study.

User Experience Reports

Curious about what we’ve been up to? Check out some of our studies below.

Title Description Year of Study Study Type
Testing our Website Navigation (Part 3) The UX Team tested our navigation structure in beta with students Library Website
Comfy Chairs with Tablet UX Study The UX Team explored how users were experiencing the newly acquired comfy chairs with tablets in the library Library Space
Appointment Booking Page UX Study Continued The UX Team conducted usability and click tests with users to gather feedback on a prototype of the library’s new appointment booking page Library Website
Library Learning Objects UX Study (2019) The UX Team explored students’ perceptions of library learning objects available through the Digital Learning Commons Library Website
Testing our Website Navigation (Part 1) The UX Team conducted modified usability tests and semi-structured interviews with students and faculty to assess our proposed navigation structure Library Website
Testing our Website Navigation (Part 2) The UX Team conducted in-person usability testing with students and administered a task-based survey via email to library staff to test a revised version of our navigation structure. Library Website
Appointment Booking Card Sort with Staff UX Study The UX Team conducted a card sort with library staff to help determine the labelling and grouping of our services for a new appointment booking webpage Library Website
Touchstone Tours UX Study The UX Team asked users to take us on tours of the library to help us improve our spaces Library Space
Collection Signage UX Study The UX Team wanted to understand how students locate and retrieve physical library items Library Space
Graduate Student Space UX Study The UX Team talked to graduate students to find out their perspectives on library space Library Space
Library Furniture UX Study The UX Team gathered feedback from students on the library’s new furniture on the lower level and second floor Library Space
TRELLIS Survey UX Study The UX Team explored how and why users are using TRELLIS Library Website
Digital Wallet UX Study The UX Team explored user awareness and use of digital wallets and digital student card technology on campus Library Services
Appointment Booking Card Sort With Users UX Study The UX Team conducted facilitated card sorts with undergraduate and graduate students to help determine the labeling and groupings of our services Library Website
Library Carrel Furniture Assessment UX Study The UX Team asked students to choose their preferred study carrel from seven different models Library Space
Group Study Room Bookings UX Study The UX Team explored how students were experiencing the new online booking system for Group Study Rooms Library Space
LibGuides & AZ Database List UX Study The UX Team wanted to understand how students experienced the library’s LibGuides & the A-Z Database List Library Website
Library Print Collections UX Study The UX Team explored how library users engage with our print collection to help the Collections & Content Team make decisions about the re-location of the collection after renovations Library Services
Library Learning Objects UX Study The UX Team set out to discover students’ perceptions of digital learning objects and how they integrate them into their studies Library Website
Guelph Public Library Website UX Study The UX Team explored user perception of the newly redesigned Guelph Public Library (GPL) website External to the Library
Library Fines and Borrowing Policies UX Study The UX Team investigated users’ perceptions and behaviours associated with library borrowing and fine policies Library Services
Collaborative Technology Use UX Study The UX Team explored how faculty and staff use collaborative technology in their work External to the Library
Altmetric in Primo UX Study The UX team conducted research with students to understand the value of including an AltMetric badge to the search results on the library’s website. Library Website
New Hires Focus Group UX Study The UX Team conducted a focus group with new library employees to identify ways the library's orientation and interview process could be improved. Other
Service Excellence UX Study The UX Team conducted research to understand student and faculty experiences with library services. Library Services
Student Led Tours UX Study The UX Team asked students to lead them on tours of the library to better understand the student experience Library Services
Website Usability UX Study (2015) The UX team investigated how students navigated the newly redesigned library’s website Library Website
Library Guides UX Study (2015) In February 2015, the UX team conducted research to understand student awareness and use of Library Guides Library Website
IT Security UX Study The UX team conducted research with the university's Computing and Communicating Services (CCS) to develop an understanding of IT security knowledge among staff, students and faculty. External to the Library
Library Desktop Usage UX Study The UX team investigated how the library’s public desktop computers were used. Library Space