Discovery & Access

The Discovery & Access (D&A) team works to connect users with resources and services. Its role within the Library is to provide both online and in-person services to you, our users. This includes circulation and interlibrary services, user experience design, and library website development and management. The D&A team is dedicated to improving the total user experience and ensuring optimal accessibility of resources and services.


This team assists and instructs users in finding information, recommending sources for research, suggesting research strategies and helping users navigate a wide array of electronic and print resources using a range of in-person, on phone, chat, IM, and one-on-one consultations.

Access Services

This team is responsible for ensuring that you have easy access to the resources you need to complete your research and assignments. Services include: circulation, patron account management, and interlibrary loan services.

Library Accessibility Services

The Library Accessibility Services team is responsible for ensuring all users have equitable access to our Library and Learning Commons services and resources. This team also provides assistance with adaptive software and hardware to assist students, staff, and faculty.

User Experience

The User Experience Team conducts research with users to improve the quality of the library. We explore all aspects of the library; our website, our services, our spaces, and more! We also make all of our reports available to the public.

Web Team

This team is responsible for the Library’s web presence. It designs, develops, publishes, and maintains the Library website by following AODA, Library, and University guidelines. This team is also responsible for the customisation and configuration of many of our web-based applications, such as Primo.

Discovery & Access Staff

General Library Enquiries? Get in touch.
Looking for someone specific? See our staff list below.

List of staff who work in Discovery & Access
First Namesort descending Last Name Title
Judy Smyth Senior Library Assistant, Access Services
Juliene McLaughlin Discovery & Access Librarian
Lisa Volmar Access Services Associate/Coordinator
Lizabeth Pirstl Access Services Assistant
Matt Van Ast Systems Developer, Library Web Team
Nia Kathoni Web Analyst, Library Web Team
Randy Oldham Manager, Library Web Team & Web Development Librarian, Interim Manager of Library Information Technology Services