While access to our building remains limited, we can support you online. Learn about the phased reopening of library services.

COVID-19

I’ve requested some library books, but I don’t have my student ID yet. What should I do? 

If you are a new student and have not been issued your UG ID card, you will need to log into WebAdvisor and show staff your student ID number at the Ask Us Desk. If you have not yet been entered into our library system, library staff will need to create a temporary library account for you before you can get your books.

What if I need to access research materials on the upper three floors of the library which are closed to the public?

You can place a hold request on any item housed on any floor of the library through Omni and we’ll collect the materials for you. Items can be picked up at the Ask Us Desk during building hours usually within 48 hours of the request being placed. Did you know you can browse the stacks virtually in Omni? For physical items at U of G, Virtual Browse is located at the bottom of the record. Scroll through to discover books located nearby on the shelves.

What do I do if I can’t access the books I need when I need them?

We will make every effort to provide access to library items as quickly as possible while ensuring the health and safety of both you and our staff. 

What happens if the library has reached the maximum capacity of 209 students, will those just trying to pick up books still be required to wait outside? 

No. You may enter the building to pick up your book(s) even if we are at capacity, but you do need to leave immediately afterwards.

Once I place a hold in Omni, how long will it take for my books to be ready for pickup?

You will receive an email when your books are available for pickup usually within 24 to 48 hours. Please note that same-day pickups will not be available at this time in order to allow a 24-hour quarantine period after staff handle your items. 

How soon should I line up to get in at 11 when the library opens?

Please only visit the library if you need in-person services or the facilities. As you know, we are living in unprecedented times, and it’s challenging to estimate the potential use of our building, but we are encouraging you to only use it if you need to. Come September we will have a better idea of how quickly we’re reaching capacity and if there is too much demand for our limited capacity. That said, as of right now, we do think that we’ll have sufficient capacity to meet your needs with minimal delays upon entry.

How long will I be allowed to stay in the library – if there’s a lineup, will you kick some people out?

We do not intend to ask people to leave once they are in the library. That said, we want to make sure we are providing students with what they need in terms of study space and computer access on campus. As such, we plan to actively monitor library traffic and will adjust our plans, if it’s safe for us to do so. 

Can I book an appointment to study at the library to ensure I get a spot?

Right now, we are operating on a first-come, first-served model with no appointments (unless you’re a grad student who can book a study room). We are starting off this way as we aren’t totally sure what to expect in terms of library use in the fall. We are remaining open and fluid, and if we need to adjust part way through the semester, we will. 

Can I study in the library with my friends?

Unfortunately, no. For safety reasons, there is no group study even if you are roommates or are a part of the same social bubble. Once you are on campus, your social bubble doesn’t apply. There will only be one-person per table or in a study room at a time. For this reason, Group Study Rooms are also not available for use.

Where do I return my books?

The book return bins are located at the library's loading dock. Access to the loading dock is off Gordon Street at the rear of the library.