While our building remains closed, we can support you online. Learn about our phased reopening plan.


I still have library books. Will I be able to graduate and receive my diploma?

  • You do not need to return your books in order to graduate and receive your diploma.

How do I report an issue with our spaces or services?

  • Contact us via the phone, email or chat about any issue related to the library.
  • Approach our staff in person at the Ask Us Desk.

Where do I return my books?

Beginning June 18, 2020 you may return library books to the return bin located at the library's loading dock. Access to the loading dock is off Gordon Street at the rear of the library.

How can I pay my overdue fines online?

  • Fines can be paid in-person at the Ask Us Desk or by telephone (VISA or Mastercard only).

Whom do I contact about issues with my library account?

How do I report an issue with Omni or any of our online resources?

We want to hear about it. Use the “Report an Issue” button in Omni or email us the details.

How do I get an alumni or community borrower library card?

Alumni cards provide free access to physical library resources, and access to a selection of online electronic resources.
You can either visit the Ask Us Desk in-person or register online for a free alumni card.

Community members can also register for a free community borrower card at the Ask Us Desk

Can I access the library’s resources if I'm not a U of G student, staff or faculty?

  • You may access our resources from public computers in the library. Visit the Ask Us Desk for login information.
  • See Borrowing Policies for more information about borrowing privileges.

Can I access resources when I’m off campus?

Yes. Registered U of G students, faculty and staff can access library resources via Omni (and other databases) from anywhere at any time. Sign in to get full access.

How long can I borrow an item for? (While the building is closed, we don’t have access to our physical collections)

  • Most users can borrow:

    • Books for 120 days
    • DVDs for 14 days
  • Alumni and Community Borrowers can:

    • Borrow books for 21 days
    • Use DVDs in the library only
  • See Borrowing Policy for more information.