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Come Visit the New Ask Us Desk

The Ask Us Desk has a new location and service integration model

If you’ve been on campus and at the library this summer you've likely noticed a major change upon entering the library. We are pleased to announce that our new Ask Us Desk, located front and center as you enter the library, is open for business! 

So, what’s the Ask Us Desk all about?

  • The Ask Us Desk is your first stop for discovering all the library’s resources, services, workshops, and events.
  • We help you find information, recommend sources, and suggest research strategies.
  • We answer questions about your library account, check out books, and help you find your course reserve materials.
  • If the library doesn’t have the book or article you need, we’ll get it for you through our interlibrary loan and document delivery service.
  • We take care of graduate study offices, and group study rooms.
  • We help you with your printing and photocopying questions and setting up your Papercut account (the library’s printing service).
  • If you need anything else, just Ask Us!

“The Ask Us Desk staff are friendly, knowledgeable, and dedicated to helping you navigate the library’s resources and services,” said Robin Bergart, acting head, Discovery & Access.

The CCS IT Help Desk is now located in the Ask Us Desk!

In addition to its physical move, the Ask Us Desk now includes the IT Help Desk run by our on-campus Computing & Communication Services (CCS) Team.

  • The CCS IT Help Desk offers free IT help to the entire campus community.
  • They provide full support for all CCS-supported services (email, software distribution, collaboration tools like Teams and WebEx, and more), and will provide best-effort service for all your other IT needs.
  • The team can also direct U of G users to the best resources on campus for more targeted support.

“The purpose of the IT Help Desk is to help people! Even with the most obscure or uncommon problems we always do our best to help,” said Darren VanHelden, a student consultant at the CCS IT Help Desk. Some of the most common problems VanHelden helps with are connecting to the internet, downloading the Office Suite, and downloading the SPSS statistics software. “The most important thing I think everyone should know about the IT Help Desk is that you don’t need to be shy—we’re here to help,” said VanHelden.

Course Reserves Collection

The library’s Course Reserves (ARES) Collection has also relocated and is changing the way it functions in the upcoming months. What will this entail? Users will be able to locate and retrieve course reserve items, including course textbooks, from the Course Reserves shelves on their own. Eventually they will also be able to check out their reserved materials at a self-checkout machine as well as check the items back in by returning them to new smart shelves. This new self-serve model was created to improve the availability and accessibility of the Course Reserves collection, and to make the process simpler for our users. Until this process is up and running, users will still need to check out and check in their items by visiting Ask Us Desk staff. We’ll keep you up to date on when the switch to self-checkout of course reserve items will happen!

Updates will be shared on the library’s website, and the library’s social media accounts. You can find us on Twitter, Facebook, and Instagram.

Curious about our service hours? Find all our hours on our website. Want to know what else is happening at the library? Keep up to date by visiting our Workshops & Events page. There is something for everyone!

Have questions or concerns? Send us an email at library@uoguelph.ca.