Notice: Books on Loan to Some Patrons Accidentally Declared Lost
It has come to our attention that many patrons did not receive a courtesy notice to renew their books in September and as such, those books have been accidentally declared lost in our library system. This error has resulted in some patrons being charged a replacement fee and fines for books on their account.
If you are experiencing this issue, please contact us at firstname.lastname@example.org or call us at Ask Us Desk at (519) 824-4120 x. 53618. We will be happy to fix the error and waive all associated fines and fees.
Please accept our apologies for this error.