Although our building is closed, we are still here to support you online. Find out how we can help.
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Frequently Asked Questions (FAQ)

Where do I return my books? (The library is requesting you hold onto your books until the building is open. You will not be charged late fines)
  • Books can be returned to the book return bin near the front entrance when the library is open
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I still have library books. Will I be able to graduate and receive my diploma?
  • You do not need to return your books in order to graduate and receive your diploma.
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Can I access resources when I’m off campus?

Yes. Registered U of G students, faculty and staff can access library resources via Omni (and other databases) from anywhere at any time. Sign in to get full access.

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How do I request a book? (Temporarily unavailable while the building is closed)
  • Search Omni
  • Click on the title
  • Login to your account by clicking on the link under the “Get It” section
  • Click on "Request” or “Resource Sharing”
  • Make sure the information that populates the form is correct

    • Select your pick-up location
  • Click “SEND REQUEST”
  • You’ll receive an email from the library when your book is ready for pick up
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How do I report a broken link on the website, an issue with Omni, or any of our online resources?

We want to hear about it. Email us.

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How do I report an issue?
  • Contact us via the phone, email or chat about any issue related to the library's services, spaces, or resources.
  • Approach our staff in person at the Ask Us Desk
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Whom do I contact about issues with my library account?
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Can I access the library’s resources if I'm not a U of G student, staff or faculty?
  • You may access our resources from public computers in the library. Visit the Ask Us Desk for login information.
  • See Borrowing Policies for more information about borrowing privileges.
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How do I get an alumni or community borrower library card?

Alumni cards provide free access to physical library resources, and access to a selection of online electronic resources.
You can either visit the Ask Us Desk in-person or register online for a free alumni card.

Community members can also register for a free community borrower card at the Ask Us Desk

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How can I pay my overdue fines online?
  • Fines can be paid in-person at the Ask Us Desk or by telephone (VISA or Mastercard only).
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How many items can I take out at once? (While the building is closed, we don’t have access to our physical collections)
  • Most users can borrow up to 500 items, including 2 DVDs at a time.
  • Alumni and Community Borrowers may borrow up to 20 books.
  • See our Borrowing Policy for more information.
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How long can I borrow an item for? (While the building is closed, we don’t have access to our physical collections)
  • Most users can borrow:

    • Books for 120 days
    • DVDs for 14 days
  • Alumni and Community Borrowers can:

    • Borrow books for 21 days
    • Use DVDs in the library only
  • See Borrowing Policy for more information.
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How do I find books, videos and other library content?
  • Use Omni, the library’s online catalogue 
  • Use the “Resource Type” heading in the left-hand menu to narrow your search to specific resource types like videos or books. 
  • Check out our Omni FAQ and Getting Started with Omni Guide for more information about using Omni. 

 

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How do I find articles from scholarly peer-reviewed journals?
  • Articles in scholarly journals typically go through a peer-review process.
    When a researcher submits an article for publication in a scholarly journal, it is reviewed by peers in the same subject area (an editorial board) to determine whether it is a high-quality piece of work. Scholarly journals always cite their sources in the form of footnotes, endnotes or reference lists.
  • Search Omni

    • Click the “Peer-reviewed Journals” facet in the left-hand menu to narrow your search
  • Search journal article databases

    • Look for a "peer reviewed" check box or facet on the various interfaces to narrow your search
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How do I get access to the full-text of articles?
  • Search Omni

    • Sign in to get full access
    • Search for your topic
    • Click “Available online” in the left-hand menu under “Availability”
    • Next look for the links under “View Online” to get full text access
  • Journal Article Databases

    • Each database will look a little different but look for a “Get it! Guelph” button or links to full text
  • If you cannot find the article you are looking for in Omni or in a journal article database, request an Interlibrary Loan through RACER.
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How do I get Course Reserve material?
How do I find primary sources?
  • Primary sources are accounts of an event created at the same time or around the same time as the event, for example: diaries, newspaper articles, speeches, data, photographs, interviews.
  • In the sciences, primary research refers to the publication of original research based on experiments, data collection, surveys or other research methods.
  • Use Omni and limit by “Resource Type” or see Primary Sources or How to Primary, Secondary, and Tertiary Sources in the Sciences.
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How do I find theses and dissertations?
How do I cite my sources?
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What kinds of works are covered by copyright?

Copyright protection exists automatically for every work that is created, whether or not it is explicitly stated on the work or marked with the copyright symbol.

In Canada, copyright protection generally remains in effect until fifty years after the death of the author or creator. Once copyright has expired, the material is considered to be in the public domain.

Copyright applies to all of the following genres: books and periodicals (both print and electronic), charts, computer software, diagrams, films, graphs, letters, maps, models, music, photographs, recordings, TV shows, videotapes, web sites, and works of art.

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Where are the washrooms?
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Is food allowed in the library?
  • Yes, except in areas designated for the Archival & Special Collections.
  • We kindly ask if you eat or drink in the library, that you dispose of all trash.
  • Learn more about our Food & Drink Policy
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How do I connect to the Wi-Fi?
  • Students, faculty and staff can connect to the Wi-Fi through a laptop or tablet with an 802.11 a/g/n compatible wireless network card (most newer laptops come with this capability built-in) and a University of Guelph central login account.
  • Guests can visit the Ask Us Desk to get a free temporary WiFi access pass
  • Still stuck? Learn more about how you can access the wireless network or visit the IT Help Desk in the library
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How do I book a group study room?
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Can I reserve a study space for the semester?
  • Graduate students can reques a study office in the library for one semester per their degree
  • Graduate students can also register for a locker, which are assigned on a semesterly basis
  • For either option, apply in person at the Ask Us Desk during the first week of the semester
  • Faculty, visiting scholars, and students can also reserve a desk in the Writing Room which provides a quiet, focused space for you to work independently on your writing projects. See WCOnline for more information.
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Can I bring animals into the library?
  • Service dogs are welcome in the library
  • Pets are not permitted
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Can I hand out information about my club or event in the library?
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Does the library have a lost and found? (Temporarily unavailable while the building is closed)
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How do I print in the library? (Temporarily unavailable while the building is closed)
Where can I find a stapler? (Temporarily unavailable while the building is closed)
  • Staplers can be found on the first floor, next to the printers
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