Our building is open to current U of G students, faculty, and staff at a reduced capacity. Learn about using the library this fall.
Current building capacity is at   ...

Frequently Asked Questions (FAQ)

Is the library open?

The library is open to current students, faculty, and staff only. Please note that the we are limited to 50% capacity. Library hours.

Category: 
How do I request a book in Omni?

Search the library collection in Omni.

  • Once you have found the item you'd like to request, sign in and then click "Request."
  • Under "Pickup Location" select  the location you would like to pick up the book.  The main campus library in Guelph is "McLaugnlin Library."
  • You will receive an email when the item is ready for you to pick up.
  • Your item(s) will be available under your last name on the shelves behind the Ask Us Desk in the library.
  • Use the self-check machine to sign out your item(s).
Category: 
How long does it take to get the books I need?

Requests for items from one of the other libraries in the Omni consortium take approximately 3-5 business days to arrive. You wiill be notified by email when it's available for pickup. Requests for items outside the Omni consortium may take longer, depending on the lending library.

Category: 
Where do I return my books?

The book return bins can be found in two locations, immediately outside the the front doors as well as just inside the main entrance. The outdoor bin is accessible at any time of day.

Category: 
How do I get course reserve material?
Can I request items from other university libraries?

Yes. Current U of G students, staff and faculty can request physical items from Omni partner libraries. 

  • Request items through Omni.
  • Select your pickup location.
  • You will receive an email notification when the item is ready. (Note: the email comes from the library you requested the item from).
Category: 
Can I study in the library with my friends?

The 3rd and 4th floors are designated instructional spaces for group study.
Physical distancing of two metres is in effect for all other floors.

Category: 
How long will I be allowed to stay in the library?

You can stay as long as you need to during the library's opening hours. If demand for library space increases, we may need to adjust this policy. 
Please note that the library is limited to 50% capacity at this time.

Category: 
How many items can I take out at once?

Most users can borrow up to 500 items, including 2 DVDs at a time.

Borrowing is currently suspended for Alumni and Community Borrowers.

See our Borrowing Policy for more information.

Category: 
How long can I borrow an item for?

Most users can borrow:

  • Books for 120 days
  • DVDs for 14 days

Borrowing is currently suspended for Alumni and Community Borrowers.

See Borrowing Policy for more information.

Category: 
Can I access resources when I’m off campus?

Yes. Registered U of G students, faculty and staff can access library resources via Omni (and other databases) from anywhere at any time. Sign in to get full access.

Category: 
How do I report an issue with our spaces or services?
  • Contact us via the phone, email or chat about any issue related to the library.
  • Approach our staff in person at the Ask Us Desk.
Category: 
How can I pay my overdue fines?

Library fines can only be paid over the phone using VISA or Mastercard. Call the Ask Us Desk at (519) 824 - 4120 x53618.

Category: 
How do I print in the library?

Students, faculty, and staff may print, scan, or photocopy. Load money onto your printing account online via Papercut.  We are not accepting cash, credit, or debit onsite.

Category: 
Is food allowed in the library?

Food is not permitted. Covered drinks are allowed.

Category: 
Whom do I contact about issues with my library account?

Please contact us at library@uoguelph.ca

Category: 
I’ve requested some library books, but I don’t have my student ID yet. What should I do? 

If you are a new student and have not been issued your UG ID card, you may not yet have been entered into our library system. Library staff will need to create a temporary library account for you before you can get your books. Please contact us at library@uoguelph.ca

Category: 
How do I get an alumni or community borrower library card?

Alumni and Community borrower cards cannot be issued at this time. During COVID-19, access to the library and the print collection is restricted to current UG students, faculty and staff.

Alumni may request electronic access to some U of G e-resources

Community borrowers and Alumni can explore our Open Access resources.

Category: 
I can't find the answer I'm looking for

Your question might be answered in one of our topic-specific FAQs:

Still can't find what you're looking for? Contact us.

Category: 
How do I connect to the Wi-Fi?
  • Students, faculty and staff can connect to the Wi-Fi through a laptop or tablet with an 802.11 a/g/n compatible wireless network card (most newer laptops come with this capability built-in) and a University of Guelph central login account.
  • Still stuck? Learn more about how you can access the wireless network or visit the IT Help Desk in the library
Category: 
Can I reserve a study space?
Category: 
Can I bring animals into the library?
  • Service dogs are welcome in the library
  • Pets are not permitted
Category: 
Can I participate in my online course (remote learning) in the library?

Yes, you can. You may bring your laptop to attend your online courses. You can also find library computers in the basement and on the second floor.

Category: