Frequently Asked Questions (FAQ)

Is the library open?

The library is open to everyone, including visitors and community members. Library hours.

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How do I request a book in Omni?

Search the library collection in Omni.

  • Once you have found the item you'd like to request, sign in and then click "Request."
  • Under "Pickup Location" select the location you would like to pick up the book. The main campus library in Guelph is "McLaughlin Library."
  • You will receive an email with more information once your item(s) is ready.
  • For McLaughlin Library pickups, your item(s) will be available under your last name on the shelves behind the Ask Us Desk in the library.
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How long does it take to get the books I need?

Requests for items from one of the other libraries in the Omni consortium take approximately 3-5 business days to arrive. You will be notified by email when it's available for pickup. Requests for items outside the Omni consortium may take longer, depending on the lending library.

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Where do I return my books?

There is a book return inside the main entrance. Books can also be returned 24/7 behind the library by the loading dock (around the back of the library, near the Summerlee Science Complex).

Books can also be returned to any Omni partner library.

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How do I get course reserve material?
Can I request items from other university libraries?

Yes. Current U of G students, staff and faculty can request physical items from Omni partner libraries. 

  • Request items through Omni.
  • Select your pickup location. You can choose select pickup locations at other Omni partner libraries as well.
  • You will receive an email notification when the item is ready. (Note: the email comes from the library you requested the item from).
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How many items can I take out at once?

Most users can borrow up to 500 items, including 2 DVDs at a time.

See our Borrowing Policy for more information.

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How long can I borrow an item for?

Most users can borrow:

  • Books for 120 days
  • DVDs for 14 days

Borrowing is currently suspended for Alumni and Community Borrowers.

See Borrowing Policy for more information.

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Can I access resources when I’m off campus?

Yes. Registered U of G students, faculty, and staff can access library resources via Omni (and other databases) from anywhere at any time. Sign in to get full access.

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How do I report an issue with library spaces or services?
  • Contact us via phone, email, or chat about any issue related to the library.
  • Approach our staff in person at the Ask Us Desk.
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How can I pay my overdue fines?

Library fines can be paid in-person using debit, Visa or Mastercard or over the phone using Visa or Mastercard. Contact us.

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How do I print in the library?

You may print, scan, or photocopy. Please load money onto your printing account online via Papercut. We are not accepting cash onsite.

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Is food allowed in the library?

Food is not permitted in the library at this time. Beverages are allowed. When drinking, masks must be worn between sips.

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Whom do I contact about issues with my library account?

Please contact us at library@uoguelph.ca

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I’ve requested some library books, but I don’t have my student ID yet. What should I do? 

If you are a new student and have not been issued your U of G ID card, you may not yet have been entered into our library system. Library staff will need to create a temporary library account for you before you can get your books. Please contact us at library@uoguelph.ca

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How do I get an alumni or community borrower library card?

Alumni may request electronic access to some U of G e-resources. Community borrowers and Alumni can explore our Open Access resources.

To borrow our print collection, please drop by the Ask Us Desk and inquire about an alumni borrower card. Once you get your card, you can request U of G items through Omni.

 

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I can't find the answer I'm looking for

Your question might be answered in one of our topic-specific FAQs:

Still can't find what you're looking for? Contact us.

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How do I connect to the Wi-Fi?
  • Students, faculty and staff can connect to the Wi-Fi through a laptop or tablet with an 802.11 a/g/n/ac compatible wireless network card (most newer laptops come with this capability built-in) and a University of Guelph central login account.
  • Still stuck? Learn more about how you can access the wireless network or visit the IT Help Desk in the library
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Can I reserve a study space?
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Can I bring animals into the library?
  • Service dogs are welcome in the library
  • Pets are not permitted
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Can I hand out information about my club or event in the library?
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Does the library have a lost and found?
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Where can I find a stapler?
  • Staplers can be found on the first floor, next to the printers
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Can I participate in my online course (remote learning) in the library?

Yes, you can. You may bring your laptop to attend your online courses. You can also find library computers in the basement and on the second floor.

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Can I request a digitized copy of a physical item?

In accordance with the University’s copyright guidelines, current U of G students, faculty, and staff may request that a portion of a physical item in our collection be digitized.

See our Books page for instructions on how to request a digitization.

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