- Can users complete the usability tasks?
- Are there navigation pain points?
- Are there terminology pain points?
We conducted usability tests remotely over Teams.
19 students participated.
What did we learn?
Most users indicated they Google information rather than navigate the website
We found some consistent pain points, particularly around requesting items in Omni and using the archives request form.
This study reinforced the importance of making webpages easy to skim and scan.
Even though users prefer search over navigation, the navigation menus should be maintained so they are easily browsable (short list) and use specific terms rather than broad categories.
Make it easier to find the request item link in Omni.
Make it easier to request items from the Archives.
In a future project, review the organization of the homepage to maximize discovery of workshops and new collections.
Year of Study