Self-Checkout Machines UX Study (Part 2)

In August 2022, the UX Team tested the new self-checkout machines.

Research question

• How can we make the new self-checkout machines better?

Methods

• The UX Team tested a variety of scenarios including checking out (multiple books at a time, materials from different libraries, oversized items, items with different loan periods, etc.), renewing, and viewing "My Account" on the two new self-checkout machines.

Our recommendations

• Double the timeout period
• Change the instruction video and language so it accurately shows and states that individually scanning of barcodes is required
• Add an "email receipt" option on the receipt screen
• Place a recycling bin under each checkout station