In the winter of 2016, the library's UX Team asked students to lead them on tours of the library to better understand the student experience.
- What do students find frustrating or confusing about the library?
- What is important to students in the library, and what isn’t?
- How the library can improve?
- 7 participants led researchers on tours of the library. The participants were undergraduate students from various colleges at the University of Guelph
- Participants approached the study without prior knowledge of the study, to ensure that library knowledge was reflective of actual experience, not research
- Students talked aloud as they walked through the space and answered our questions
What did we Learn?
- Students carefully selected study spaces and had preferred study areas
- Students were familiar with the Ask Us Desk, IT Help Desk and Writing Services but reported some challenges making Writing Help appointments due to limited availability
- Participants learned about our services primarily from in-class marketing and word-of-mouth
- Students wanted more study space within the library
- Students were not familiar with other library services such as Research Help Desk and Data Resource Centre. Most students walked past these service points without acknowledging them .
Student participants recommended that the library:
- Provide more information and support for finding subject-specific databases
- Extend building hours
- Create a dedicated space for graduate students
- Showcase the human side of the library by highlighting presentations, library news and ongoing research occurring in the library
Year of Study