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Testing our Website Navigation (Part 3)

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In January 2020, the UX Team tested our navigation structure in beta with students. 

Research questions

  • Can users complete the usability tasks?

  • Is our web content organized intuitively and logically?

  • Can we ‘go live’ with this navigation structure?

Methods

  • Following Part 1 and Part 2 of navigation testing, we designed a five task usability test

  • We conducted intercept testing in the library’s lobby

  • 21 students participated; not all participants completed all tasks. On average, each participant completed three tasks

What did we learn?

  • Success was defined as 60% of users could complete the task. All tasks were successfully completed

  • Most users scrolled to the bottom of the page to find contact information

  • All users were able to locate our borrowing policy now located under the “Using the Library” menu; a recommendation from Part 2

  • Most users indicated they would Google information rather than navigating the website

Recommendations

  • Order menu items by popularity

  • Move Contact Us to the footer; does not need to be a menu item

  • We are ready to “go live” with this version of the navigation structure

 

Year of Study

2020

The library is committed to ensuring that members of our user community with disabilities have equal access to our services and resources and that their dignity and independence is always respected. If you encounter a barrier and/or need an alternate format, please fill out our Library Print and Multimedia Alternate-Format Request Form. Contact us if you’d like to provide feedback: lib.a11y@uoguelph.ca