HomeMy Account

Seat Booking UX Study

Today's Building Hours

8am - 10pm

All service hours

In August 2021, the UX Team interviewed students about a proposal for fall 2021 that would require them to book a seat in the library in advance of their arrival.

Research questions

  • Can users easily follow the seat-booking process set up LibCal?
  • Are students comfortable using the proposed QR codes to be affixed to each seat for check-in and check-out? 

Methods

  • Think aloud usability study conducted with 4 undergraduate students.
  • Students were sent a link to the seat booking web page and shared their screen with us to show us how they would book a seat. 

What did we learn?

  • Users were comfortable with both the seat-booking system and the QR codes, but there were some pain points in the system.

Our recommendations

  • Modify the description of the seating types.
  • Recommendations around implementing certain flexibilities and constraints into the process.

Year of Study: 

2021

Year of Study

2021

The library is committed to ensuring that members of our user community with disabilities have equal access to our services and resources and that their dignity and independence is always respected. If you encounter a barrier and/or need an alternate format, please fill out our Library Print and Multimedia Alternate-Format Request Form. Contact us if you’d like to provide feedback: lib.a11y@uoguelph.ca