In April 2017, the UX Team explored how library users engage with our print collection to help the Collections & Content Team make decisions about the re-location of the collection after renovations.
- How do users engage with the library’s print collection?
- We conducted interviews and customer journey mapping with 15 undergraduate participants
- We completed a document analysis of interviews conducted with 11 faculty members in early 2016 for a previous UX study which explored their use of the library
What did we Learn?
- Students find navigating and accessing the print collection to be time-consuming and frustrating
- Students consider online resources to be more convenient than print material, and prefer an online option
- There is a general sense that the print collection is “old” and irrelevant, especially for subjects where new information is critical to their work
- Even if students prefer online resources, or more study space, they considered books a defining feature of the library and wouldn’t want to see them eliminated
- Add subject specific language to the call number signs both in the stacks and in the stairwells
- Make the ‘‘Where is it?’ function more specific; down to the individual shelving unit
- Weed older and rarely used books to both change this perception and promote easier navigation of the collection
- Improve visibility and clarity on the website about how borrowing from TUG and interlibrary loan work
- Implement an online browsing feature
Year of Study