In March 2016, the UX Team conducted a focus group with seven new library employees to identify ways the library's orientation and interview process could be improved.
- How do new library staff perceive the interview process?
- What is the orientation process like for new library staff?
- How do new library staff view the organizational culture of the library?
- What areas do new library staff identify could be improved in the library?
- Orientation satisfaction survey
- Focus group discussion among seven new library staff
What did we Learn?
- New library staff generally thought the interview process was fair and relatively standard.
- New library staff perceived the library to be very student-oriented.
- New library staff identified that communication could be improved within library teams and to users.
- The organizational culture of the library was perceived differently by new library staff. Most reported the library was a friendly or caring workplace. Some reported it was relaxed or flexible; while others reported it was complicated or disjointed.
- Build alone time into the interview agenda to allow candidates a moment to decompress.
- Create a more standardized orientation process so that all new staff have similar on-boarding experiences.
- Create a New Hire Orientation Handbook that outlines the orientation process and explains various library services, functions, and organizational practices.
- Incorporate shadowing into the orientation process
- Ensure new staff have meaningful projects to work on after orientation is completed.
- Enhance communication within the library and to various user groups
Year of Study