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Website Usability UX Study (2015)

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In March and April 2015, the UX team investigated how students navigated the newly redesigned library’s website.

Research Questions

  • Are students able to find the information they need on the library website?


  • Usability test with 11 students (10 undergraduates and 1 graduate student)

What did we Learn?

  • Locating a database was the most time-consuming task 
  • In general, it took students less time to complete tasks on the newly designed website compared to the previous version
  • The easiest tasks for students were finding library hours, course reserves and journal articles
  • Students did not associate the term Library Guides with Course Guides
  • Ask Us was not commonly understood as an online chat feature

Our Recommendations

  • Implement a solution which allow users to search the library website 
  • Identify the most important library resources and add those links to the homepage 
  • Add Web of Science (and other databases) to Primo
  • Add an Ask Us link under the Research Assistance sub-menu item 
  • Improve the visibility of Library Guides


Year of Study


The library is committed to ensuring that members of our user community with disabilities have equal access to our services and resources and that their dignity and independence is always respected. If you encounter a barrier and/or need an alternate format, please fill out our Library Print and Multimedia Alternate-Format Request Form. Contact us if you’d like to provide feedback: lib.a11y@uoguelph.ca